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Support & common questions
For TestFlight feedback, open TestFlight, choose My Cloud Nine, and use Send Beta Feedback. Please include your app version and what happened. Avoid sharing payment details or purchase receipts containing personal information.
How do I restore Premium or a purchased skin?
Open the purchase screen in My Cloud Nine and choose Restore purchases. Use the Apple Account that made the purchase. Apple manages subscriptions and billing.
When does my next daily reading arrive?
A new daily ritual becomes available at midnight UTC. The countdown in the app shows the next availability in your local time.
Why can’t I generate another Premium recording?
Premium includes one new reading per day, with a rolling limit of 31 readings over 31 days. An existing cached recording can be replayed while Premium is active. A saved reading without cached audio needs a new generation and uses the daily allowance. iPhone narration remains available.
How do I cancel a subscription?
On your iPhone, open Settings, tap your name, then Subscriptions. Select My Cloud Nine to manage or cancel your subscription. Deleting the app does not cancel a subscription.
How do I remove my saved information?
Use Clear my saved data in the app’s privacy settings. This clears locally saved readings and preferences; it does not cancel purchases or delete voice-service records. For a voice-service privacy request, email mycloudnineapp@gmail.com.